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PROBLEM STATEMENT
PROBLEM STATEMENT
The Supply chain team of a leading Singapore based commodity trading company had a daily traffic of 30k emails coming to their team of 300 people managing their contract and supply chain operations. Being a commodity trading company it was imperative for them to be able to track the email requests, act and monitor the closure of requests from global suppliers and internal stakeholder. Email used to come to personal id, generic mailbox but the volumes made it a challenge to track and report leading to delay, oversight and loss of crucial time impacting business, rate negotiation and supply delays.
SOLUTION
SOLUTION
We deployed ACE Email Hertz Automation solution providing for tracking, classification, allocation and splitting requests based on NLP capabilities thereby assigning emails to right department and multiple stakeholders. The solution provided for SLA monitoring, automatic reminder and status updates within the platform integrated to entity email environment.
RESULT
RESULT
Our solution deployed over 12 months led to a 25% efficiency improvement on a 300-member team, process enhancement and redeployment leading to better supplier management.
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