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PROBLEM STATEMENT
PROBLEM STATEMENT
The Org was facing challenges in managing 600 plus level 4 process leading to process changes in execution leading to multiple agents supporting 50 odd countries. Driving improvement was a daunting task. Covid further lead to challenges in managing efficient execution of operations.
SOLUTION
SOLUTION
KYP.ai provide for data driven operation management tool providing comprehensive overview of processes, productivity and 360* view of people process and technology.
RESULT
RESULT
Our solution deployed over 8 months led real time value stream mapping, tracking operations, workforce behavior and making informed decision on process optimization on a continuous basis.
FIVE KEY RESULTS
FIVE KEY RESULTS
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