MATURITY ASSESSMENT FOR SHARED SERVICE IN MAURITIUS

PROBLEM STATEMENT

To assess an inorganically grown center with disparate processes, system and ad hoc consolidation and convenience based operation and provide a vision for moving up the maturity scale and organized strategic roadmap to deliver value.

SOLUTION

Using our methodology of assessing the levers of operations, we provide a comprehensive gap assessment across each lever and established a credible Capability organization to meet the demand of a highly regulated business.

RESULT

A sub optimal center with 350 resources is now on the way to double its capability with structured framework towered receiving, operating, delivering and optimizing the strengths across all the levers.

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MATURITY ASSESSMENT FOR SHARED SERVICE IN MAURITIUS

PROBLEM STATEMENT

SOLUTION

RESULT

LET THE CHANGE BEGIN!